Job Vacancy Opened at Acquiring Manager at Ecobank Kenya for Application | How to Apply.
The Ecobank Kenya Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.
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Ecobank Kenya Job Vacancy Application Instruction.
The Ecobank Kenya recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on Kenyapen.com.
NOTE:
- The Ecobank Kenya jobs recruitment application is totally free of charge
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Details of Ecobank Kenya Vacancy Positions & How to Apply.
Ecobank Transnational Incorporated (ETI) acquired 75% of EABS Bank on the 16th of June 2008, and the bank consequently changed its name to Ecobank Kenya Limited. ETI subsequently increased its shareholding in the bank which is currently at 100% as at 31st December 2016. Ecobank Kenya (EKE) had an asset base of Kes 47.12 billion as of 31st December 2016. As at 31 December 2014, the bank was ranked 20TH out of 43 commercial banks in Kenya in terms of asset size.
The bank currently has 19 branches and over 30 ATMs located in different parts of the country. Ecobank has laid a great emphasis on digital banking as a means of achieving greater financial inclusion across Africa and also delivering services in a more efficient and cost-effective manner. In 2017, Ecobank Group was named the “Best Digital Bank in Africa 2017” at the Euromoney Awards. This attests to its focus on digital platforms as a key driver of its business.
Key Responsibilities
BUSINESS AND FINANCIAL PERFORMANCE
- Responsible for end-to-end merchant lifecycle – planning, execution and delivery of relevant digital solutions to merchants including EcobankPay, Web and POS, to improve customer experience and grow revenue
- Ensure pricing and contracts with Merchants are in line with Group Policy.
- Work with business and product managers to deliver the best digital collection solutions for clients Build value-based relationships with colleagues in the country, cluster, and group, and clients
- Ensure affiliate distribution is optimized leveraging continuous customer analysis/engagement Identify & execute commercial/market initiatives for incremental volume/revenue/profit
- Ensure development of products to enhance proposition, achieve new businesses, and develop long-term profitable relationships
- Actively pursue opportunities to improve our route to Market, leveraging best practices
CUSTOMER MANAGEMENT
- Engage customers and propose digital solutions that will improve their businesses
- Ensure the application of merchant programs are designed to enhance Ecobank’s brand equity
- Drive horizontal expansion through outlet creation incentive programs
- Ensure high customer satisfaction as measured and monitored through client engagement and surveys Leadership and People Management
- Actively partner with affiliate business heads and group product heads to grow acceptance points
- Provide timely and accurate information on merchant management activities
- Embed digital collections in affiliate culture through regular engagements with all staff
- Participate in group activities as required
RISK, PROCESS CONTROL & OPERATIONAL PERFORMANCE
- Promote ethical and integrity standards, and establish a culture within Ecobank’s merchant network that establishes and demonstrates to all merchants the importance of controls
- Manage all aspects of risks associated with the Acquiring business and supporting functions(AML,KYC , Credit Risks, Audits, Regulatory and Card Schemes Compliance).
- Ensure there is a strong internal control system in place to minimise operational losses, franchise risks and monitor its adequacy and effectiveness
- Manage and maintain relationships with key stakeholders and 3rd relationships involved in Acquiring business
STRATEGIC INITIATIVES
- Strategically prioritize merchant segments to achieve commercial viability of the Acquiring business
- Lead strategic initiatives which position Ecobank as the partner of choice for business payment needs banking services from a customer experience perspective
- Implement a loyalty program for merchants and customers to increase growth in product sales
Qualifications, Experience & Personal Attributes
- Candidate should have 3-5 years of product development/ management, excellent interpersonal skills, strong execution and technical skills
- Relevant experience with at least four years in a cash management/Transaction Banking business environment,
- Good understanding of Operations and technology processes related to API integration
- Strong client focus with the ability to understand client needs and stay abreast of client, industry and market trends
- Exceptional relationship management skills including the ability to manage and influence multiple stakeholders
- Good interpersonal skills to drive teamwork and work effectively in cross-cultural, cross-geographical teams to drive value for our clients and the bank
- Demonstrate responsiveness and ability to work with urgency
- Customer focused & results oriented
- Good project management including understanding and planning for operational risk
- Knowledge of banking operations, operational risk management and service delivery
- Distribution Management and or Channel Management experience is an advantage
- Excellent verbal and written communication skills General knowledge of digital payments services
How to Apply
Submit your CV and Application on Company Website: Click Here
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