Wananchi Group Job Vacancy Application Details

Filed in JOBS & CAREERS by on 19/02/2021 0 Comments

Job Vacancy Opened at Wananchi Group for Application | How to Apply.

The Wananchi Group Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.

Wananchi Group Job Vacancy Application Instruction.

The Wananchi Group recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on Kenyapen.com.

NOTE:

  • The Wananchi Group jobs recruitment application is totally free of charge
  • Don’t send anyone money for this recruitment opportunity.
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Details of Wananchi Group Vacancy Positions & How to Apply.

Wananchi is the leading business providing affordable entertainment and connectivity for the rapidly growing middle class in East Africa.

Department: Technical

Employment Status / Type: Permanent

Position Reporting to: Manager – NOC

Manages Others: No

Titles & Number of Staff Managed: None

Job Purpose / Summary: 

Reporting to the Manager – NOC, the core role of Senior NOC Engineer will be network monitoring and Ticketing, Outage escalations, field dispatch coordination, tracking of resolution and update, as well as Node audit and redundancy tests.

Key Roles & Responsibilities

Overall, he/she will be responsible for:

  • Proactive network monitoring and alert encompassing timely fault detection, accurate ticketing and alerting, active fault resolutions follow-up and updates using our alert platforms accurately and as required (SMS, WhatsAPP, Calls, Emails etc.)
  • Consistent and proactive monitoring, troubleshooting and reporting of all outages on infrastructure including but not limited to data center, GPON network, Hybrid Fiber coax, TV systems,
  • Local and International IP backbone, Metro Switch network, Voice network, Power, SDH/Transmission Network and Monitoring screens.
  • Monitoring, managing and maintaining Network Management Systems/Servers. (Knowledge on SolarWinds Orion, Easy Docsis, Broadhub, Cacti, Nagios, Microtik Dude, Huawei GPON U2000, ECI Xmanager will be added advantage).
  • Validating alarms from monitoring tools for downtime reporting and for raising trouble tickets.
  • Doing reports on core network uptime & availability.
  • Monitoring regional and international circuits via Teams, TATA, PCCW, Zesco, EASSy, Seacom and Bharti Airtel India (SEMEWE 4 and IMEWE).
  • Follow-ups on downtime resolution to adhere to SLAs and providing RFOs on time.
  • Accurate incident management: Raising accurate Tickets on all faults within stipulated SLA
  • Attending field support or assisting Field Support engineers in bringing up new links/troubleshooting field related outages
  • Troubleshooting and resolution of faults on 2nd tier escalation from Support as per WBS escalation matrix
  • Network Documentation: This involves maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
  • Manage network maintenance, both emergency and planned in co-ordination with other departments involved
  • Develop solution/customer network diagrams for new projects being handled on the NOC level.

Desired Education, Skills & Experience:

  • Bachelor’s Degree in Telecommunication, Computer Science or Electrical and Electronic Engineering
  • A minimum of 6 years in technical department with direct experience in facing technical clients, technical experience in the telecommunications area with deep knowledge of transmission and IP network services
  • Good communicator with a natural aptitude for dealing with people.
  • Good knowledge on IP and Transmission network provisioning of services.
  • Experience of network monitoring tools and protocols.
  • Good network diagnostic and analytical skills.
  • Basic Linux CLI & sys-admin skills.
  • Ability to work well in a busy team, being quick to learn and able to deal with a wide range of issues
  • Be able to work in a call-out Rota running 24×7.
  • CCNA/JNCIA certification, CCNP/JNCIP will be an added advantage

Method of Application

Interested candidates to send updated CV to

recruit@ke.wananchi.com

with the job title ”Senior NOC Engineer” as the subject line.

Wananchi Group is an equal opportunity employer and offers competitive remuneration and benefits to the right candidate.

Only short-listed candidates will be contacted.

Closing Date : 26th February, 2021

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