Wananchi Group Job Vacancy Application Details

Filed in JOBS & CAREERS by on 06/07/2021 0 Comments

Job Vacancy Opened at Wananchi Group for Application | How to Apply.

The Wananchi Group Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.

Wananchi Group Job Vacancy Application Instruction.

The Wananchi Group recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on Kenyapen.com.


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Details of Wananchi Group Vacancy Positions & How to Apply.

Wananchi is the leading business providing affordable entertainment and connectivity for the rapidly growing middle class in East Africa.


IT Department


Gateway Park

Position Reporting to:

IT Manager

Manages Others:


Job Purpose / Summary:

Reporting to the IT Manager, the IT Help Desk Assistant will assist in the management of all day-to-day IT issues including LAN related activities, office automation and Business application support for the Wananchi Group Staff.

Key Roles & Responsibilities

  • Timely Resolution of Service Desk Requests
  • User end LAN support and troubleshooting
  • Office application installation and support
  • Hardware preventative maintenance and repairs
  • System User management
  • Process documentation
  • System Upgrades

Required Education, Skills & Experience

  • Bachelor’s Degree in IT or related field from a recognized university
  • At least 1-year relevant experience in a busy environment
  • The ideal candidate will have excellent IT skills, including Microsoft Word, Excel, Outlook and Internet.
  • The ability to communicate effectively and handle telephone calls proficiently is essential, as is experience of working in an administrative role.
  • Ability to deal confidently with a wide range of people in difficult circumstances.
  • Should be able to diagnose & solve problems in an efficient manner.
  • Demonstrated experience of effective communication with customers via a range of different channels.
  • Attention to detail & demonstrated to work under pressure
  • Confidence to engage with staff on all levels, self-motivated & capable of working on own initiative as well as part of a small team.
  • Good working knowledge of browser technologies. Integrity and personal organization planning skills

Key Performance Indicators

  • Response time to helpdesk tickets
  • Ticket closure
  • Submission of daily/weekly/monthly reports

Method of Application

Submit your CV and Application to [email protected]

Use the job title ”IT Help Desk Assistant” as the subject line .

Closing Date : 13 July. 2021

Wananchi Group is an equal opportunity employer and offers competitive remuneration and benefits to the right candidate.

Only short-listed candidates will be contacted.

However, if you have any Feeling regarding the Wananchi Group Jobs RecruitmentPlease kindly DROP A COMMENT below and we will respond to it as soon as possible.

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