SunCulture Kenya Ltd Job Vacancy Application Details

Filed in JOBS & CAREERS by on 27/05/2021 0 Comments

Job Vacancy Opened at SunCulture Kenya Ltd for Application | How to Apply.

The SunCulture Kenya Ltd Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.

SunCulture Kenya Ltd Job Vacancy Application Instruction.

The SunCulture Kenya Ltd recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on Kenyapen.com.

NOTE:

  • The SunCulture Kenya Ltd jobs recruitment application is totally free of charge
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Details of SunCulture Kenya Ltd Vacancy Positions & How to Apply.

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent

Reporting to: Operations Manager

About the Role

Reporting to the Operations Manager, the Service Center Associate will manage our Kilifi Service Center.  They will also be required to troubleshoot and escalate various customers’ complaints across a number of communication channels. To perform well in this role you need to have experience in working with computers with a big appetite to learn.

Responsibilities

  1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  2. Ensure customer satisfaction and provide professional customer support.
  3. Keeping records of customer interactions, comments, and complaints.
  4. Providing feedback on the efficiency of the customer service process.
  5. Knowing our products inside and out so that you can answer questions.
  6. Acknowledging and resolving customer complaints within stipulated SLAs.
  7. Communicating with customers through various channels.
  8. Responding promptly to customer inquiries.
  9. Monitor and report on weekly service center performance by analyzing daily customer activity.
  10. Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or Exceeded.
  11. Ensure service center operational standards are adhered to
  12. Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and checks.
  13. Ensuring the service center is clean and presentable to new and existing customers as maintaining the organization’s reputation is key.
  14. Assist in sales/after sales requests placed by various customers.
  15. Lead by providing training and development to struggling customers.
  16. Follow up on customer issues to resolution by following the stipulated after sales escalation process.

Does this sound like you?

  1. Proven experience in a sales or marketing role
  2. Proven track record of successfully meeting sales quota
  3. Strong leadership abilities and outstanding interpersonal skills.
  4. Ability to think and plan strategically, plan, manage and act to achieve set outcomes
  5. Ability to work under deadline pressure and meet targets.
  6. Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
  7. Independent thinker with proactive decision-making capabilities
  8. Comfortable with ambiguity and experience working in a dynamic environment
  9. Have the ability to handle pressure, keep a cool-temper, and handle rejection gracefully.
  10. Be organized and be an expert in time management- both at personal and team levels
  11. A diploma or degree is an added advantage.

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 30th June, 2021

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