Job Vacancy Opened at Sidian Bank for Application | How to Apply.
The Sidian Bank Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.
Sidian Bank Job Vacancy Application Instruction.
The Sidian Bank recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on Kenyapen.com.
NOTE:
- The Sidian Bank jobs recruitment application is totally free of charge
- Don’t send anyone money for this recruitment opportunity.
- Beware of Fraudsters!!!!
- Subscribe to our notification list with your email to receive the Latest Jobs Update.
Details of Sidian Bank Vacancy Positions & How to Apply.
At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice.
JOB PURPOSE
IT Service Desk function acts as a single point of contact between IT department and the business units for all incidents, service requests, change notifications, and any other necessary communications.
The Service Desk Analyst will report to the Client Services Manager – IT, and will work closely with other members of the IT department to support all end users (Head Office Staff and branch users).
KEY RESPONSIBILITIES
Incidents Management
- Acts as a single point of contact between the IT department and the business units for all incidents, service requests, change notifications, and any other necessary communications.
- Log all service desk interactions and document issue resolution using the ITSM system.
- Identify and effectively prioritize situations requiring urgent attention.
- Provide first-level support for all hardware and software issues logged by users.
- Issue timely communication and status updates for critical and high incidents.
Problem Management
- Escalate problems and continuously engage with the 2nd level and/or 3rd party support vendors to ensure timely resolution of all escalated system faults/bugs on the Business Systems.
- resolution of all escalated system faults/bugs on the Business Systems.
- Consistently monitor the status of all logged incidents and requests and escalate to a higher resolution level when service level agreements are in breach.
- Advise and educate users on appropriate action.
- Escalating recurring incidents to Problem Management where the PM team will conduct a root cause analysis and find an ultimate solution to the incident.
Service Desk Administration
- Follow standard service desk procedures.
- Install and support user applications such as Office 365, Windows Operating system, and Sidian Bank Applications
- Maintain accurate inventory of all hardware and software resources and parts
- Maintain excellent communication with all end-users and other members of the technology department
- Work with IT suppliers as needed
- Project work that involves first-level support for new systems.
System Reporting
- Generation of various service desk reports in an accurate manner and distribution in an effective and timely manner.
REQUIREMENTS
ACADEMIC BACKGROUND
- A Bachelor’s degree in Computer Science, Information Technology, or related field.
WORK EXPERIENCE
- Minimum 2 years experience with 1 year in an IT service support, systems analyst or service management role within a large highly digitized organization managing mission-critical systems.
SKILLS & COMPETENCIES
- Knowledge and experience in IT Service Desk practices
- Able to work under pressure and meet deadlines.
- Attention to detail.
- Able to manage priorities and tasks and
However, if you have any Feeling regarding the Sidian Bank Jobs Recruitment, Please kindly DROP A COMMENT below and we will respond to it as soon as possible.
Be Social By Sharing this post with Others via!