Job Vacancy Opened at Securex for Application | How to Apply.
The Securex Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.
Securex Job Vacancy Application Instruction.
The Securex recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on Kenyapen.com.
NOTE:
- The Securex jobs recruitment application is totally free of charge
- Don’t send anyone money for this recruitment opportunity.
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Details of Securex Vacancy Positions & How to Apply.
HISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength to strength in the past forty four years to become the leading Security Solutions provider for a wide host of clients in diverse industries. Starting with only an investigations department in the seventies, Securex soon grew to incorporate the manned guarding section which to date is one of the most respected forces in the provision of client friendly services. Currently under the stewardship of Mr. K L Sahni’s son; Tony Sahni, Securex has from the early nineties been able to distinguish itself from other competitors by embracing technological solutions to augment the services of security guards and hence provide integrated security systems. Not only are our services available in Kenya, but our net was cast wide when we set up our Uganda offices in 1996, Rwanda in 2012 and Tanzania being our latest office in 2014.
Job Summary
Securex Agencies (K) Limited is seeking to recruit a new member in our dynamic Team. The Contact Center Agent will be responsible for ensuring 24/7 focal point for all security coordination and communication as directed by the Security Specialist and Security Focal Points.
Duties and Responsibilities
- Acts as the 24/7 focal point for all security coordination and communications as directed by the Security Specialist or Security Focal Points
- Operates as the 24/7 single point of contact (POC) for triaging all emergencies and networking to the appropriate resource while maintaining an electronic log of all incidents
- Serves as command and control node for routine and emergency situations by maintaining communications with the security guard force personnel, the security site supervisor/manager and the Security Specialist/Security Focal Points
- Operates all emergency communications equipment to include UHF/VHF/HF radios, satellite phones, landlines, vehicle tracking system and cell phones
- Frequent, proactive monitoring and tracking all client’s and vendor vehicles on mission using the ‘Track 24’ platform in tandem with radio/cell-phone checks with the drivers
- Monitors the CCTV system for the country Office and acts as initiator for shelter in place and lock down protocols
- Conduct daily checks to ensure that all client’s security monitoring , tracking and operating systems are functional and reports any faults to the client’s Security Specialist
- Maintains an updated list of point of contact numbers and residence locations for all international and national Client’s residential Staff/Consultants and VMs
- Providing customers with the organization’s service and product information.
- Completing call notes and call reports as necessary and updating them.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Give feedback to the client on complaint
- Conduct periodic equipment inspections and routine tests in order to ensure that operations standards are met.
- Update all monthly reports and share with the head of the department on monthly basis as per the deadlines issued.
Minimum Requirements and Competencies
- Bachelor’s degree in information Technology, Security Management, or a Business related field
- Diploma/Certificate in any Customer Service course
- Minimum of 3 years’ experience working in busy Call Center within a commercial business setting.
- Tech-Savvy, well conversant with Microsoft Office, excel and Power Point and capable of quickly learning new software applications
- Proficiency in the use of social media platforms, multiple communication equipment such as HF, VHF, UHF Radios, satellite phones etc.
- Ability to multi task
- Report writing experience
Method of Application
If you believe you are the right candidate and can clearly demonstrate your abilities to meet the criteria above, please send your application letter and CV to
careers@securex.co.ke
indicating the title of the job as the subject matter. Please note due to the high volumes of applicants, only shortlisted candidates will be contacted
Closing Date : 30th April, 2021
However, if you have any Feeling regarding the Securex Jobs Recruitment, Please kindly DROP A COMMENT below and we will respond to it as soon as possible.
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