PowerGen Renewable Energy Job Vacancy Application Details

Filed in JOBS & CAREERS by on 06/06/2022 0 Comments

Job Vacancy Opened at PowerGen Renewable Energy for Application | How to Apply.

The PowerGen Renewable Energy Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.

PowerGen Renewable Energy Job Vacancy Application Instruction.

The PowerGen Renewable Energy recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on Kenyapen.com.

NOTE:

  • The PowerGen Renewable Energy jobs recruitment application is totally free of charge
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Details of PowerGen Renewable Energy Vacancy Positions & How to Apply.

PowerGen provides turnkey energy solutions to residential, community, commercial, and industrial customers in East Africa and beyond. Founded in 2011 our focus is on providing robust photo-voltaic and wind systems for off-grid demands. PowerGen offers a range of products and services that enable customers in a variety of markets to take advantage of the renewable energy resources around them. From a small home wind turbine system to an industrial-scale solar PV array, we offer a one-stop solution to energy challenges.

Summary

As a Customer Assistant, you will be a key member of the Customer Engagement Team, focusing on supporting our East African customers who use electricity from our micro-grids each day. You will be based in the Kericho Business Unit, Kenya and you will report to the Customer Engagement Manager.

What You’ll Make Happen

  • Providing post-installation customer service to micro-grid customers via phone and online channels as well as in-person through customer engagement site visits.
  • Gathering information on current Customer issues and creating an Operations & Maintenance (O&M) ticket for each issue escalating it to the PowerGen maintenance team when necessary.
  • Cross collaboration with the internal team to ensure issues are resolved effectively and efficiently to ensure Customer Satisfaction.
  • Assisting with data gathering on the performance and customer behavior of PowerGen’s operational micro-grids.
  • Coordinating logistics for field work, including transport, accommodation, and planning routes before embarking on any trips to the field.
  • Supervising and training other team members during all of the above areas as needed.
  • Completing customer surveys and other data gathering and providing recommendations for improvement.
  • Train customers on energy use, payment systems, and issue troubleshooting.
  • Support and implement the identified customer initiatives to improve customer experience and improve electricity sales.
  • Create and regularly update the Standard Operating procedures documents as and when issues emerge.
  • Any other duty as assigned by your manager.

KPI’s

  • 100% customer tickets resolved within SLA
  • Conduct CSAT and ensure a minimum of 50 survey complete calls by 30th June, 2022
  • Convert 40% of zero users in the customer portfolio assigned to active users using continuous engagement throughout Q2.
  • 100% UTK customer data segregation by gender type.

Requirements

You Already Have:

  • College Degree/Diploma or Certificate in related field
  • Call center or Customer care experience is an added advantage.
  • Willingness to work in shifts is a MUST
  • Fluency in Kiswahili and English, both in written and oral communications
  • Passion for serving and engaging customers
  • Advanced proficiency in Microsoft Office, with exceptional Microsoft Excel skills
  • Excellent written and oral communication skills.
  • Enthusiasm in working for the field of renewable energy!

Benefits

  • Competitive annual compensation
  • Annual holiday bonus
  • Medical insurance
  • Flexible work schedule
  • Professional development opportunities internally and externally
  • Individualized career development
  • Performance feedback and open-door company culture
  • Team building and company-wide events
  • Opportunity to work with a dynamic team of brilliant people passionate about electrifying Subsaharan Africa!

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 30 June. 2022

However, if you have any Feeling regarding the PowerGen Renewable Energy Jobs RecruitmentPlease kindly DROP A COMMENT below and we will respond to it as soon as possible.

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