Multichoice Kenya Job Vacancy Application Details

Job Vacancy Opened at Multichoice Kenya for Application | How to Apply.

The Multichoice Kenya Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.

Multichoice Kenya Job Vacancy Application Instruction.

The Multichoice Kenya recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on Kenyapen.com.

Details of Multichoice Kenya Vacancy Positions & How to Apply.

Sales Execution and Operational delivery

 Execute MultiChoice Kenya sales strategy ensuring that business plan targets are met by

generating customer and commercial sales

 Responsible for achieving the consumer-commercial target of Gross Revenue, Net Revenue,

EBITDA Cash Flow & growth in subscriber numbers

 Execute the sales strategy & drive the performance of Multichoice Brands in the market.

 In liaison with the Head of Sales, develop and execute innovative market development

opportunities

 Providing the Head of Sales with on the ground insights across all aspects of the business

 Lead and drive consistent market execution strategies & initiatives enabling excellence in sales

operations (Right Execution Daily-RED) across the regions

 Execute strategies to drive business growth and leading projects

Regional Director

Managing Director

Head of Regions & Distribution

Regional Heads

 Ensure timely execution of strategic & operational objectives

 Drive and champion all digital transformation strategies & initiatives in the regions

 Execute the commercial ‘go to market’ channel structure across the regions and identify new

commercial opportunities

 Act as the conduit between the commercial functions and Regional Heads

 Deliver best standards customer service and ensure customer experience initiatives are

implemented for all customer touch points within the regions

 Provide formal input into business process and areas to address operations

 Assist the market on business casing

 Ensure optimal operations insights around key performance indicators e.g. call volume, first call

resolution, social care queries and self-service use

 Identify customer friction points and create plans to mitigate with customer experience teams

 Research to ensure the regions are getting regular consumer feedback to inform decisions.

 Ensure all Operational queries/ issues raised get resolved

 In liaison with the Marketing and Brand Communications team, implement and execute

strategic marketing plans for the all regions whilst managing and coordinating marketing and

creative staff within the regions

 Provide retention and CVM assistance & roadmap for the regions as per set KPIs

 Drive in-market CVM activities within the regions, maximizing value extraction from the active

base through effective upselling, prevention and winback.

 Provide key insights into the performance of CVM campaign initiatives and impact on key KPIs

such as churn, retention and sales

 In liaison with the Field Services Manager, provide support to installers by channelling technical

issues to the relevant teams for quick resolutions and improve customer experience

Stakeholder Management

 Play a leadership role in Public Relations initiatives in the regions including CSR activities

 Drive strategic partnerships and collaboration with internal cross functional leadership, external

vendors and channel partners

People Management

 Lead the team in creating and sustaining a work environment driven by an enabling coaching

culture

 Build and develop high performing teams and drive superior performance standards

 Manage team members to ensure effective delivery of business unit objectives

 Develop a high performing team by embedding formal performance development and

informal coaching

 Encourage frequent knowledge sharing between team members

 Determine and analyse development needs for the team & ensure that identified training

requirements are budgeted for and executed

 Create effective workforce and recruitment demand plans to ensure that current and future

business requirements can be met

 Manage leave for team members and create leave plan to ensure adequate coverage

 When required, initiate disciplinary processes for team members calling on support from HR.

 Resolve grievances raised by team members and escalate only if required

 Address poor performance of any team member through the formal Performance

Improvement program and ensure that continued poor performance is appropriately dealt

with

 Motivate team members and ensure that their efforts are recognized

 Ensure effective communication on key focus areas and developments

Governance & Reporting

 Ensuring the employees and commercial teams have the right analytics to perform the most

relevant actions

 Implementing core governance structures in order to facilitate better reporting, execute

pricing decisions, avoiding arbitrage etc.

 Ensure timely effective compliance of annual budget plans

 Identify process improvement areas & ensure implementation

 Ensure timely, accurate, complete daily, weekly, monthly, quarterly, half yearly and annual

reports

 Hold quarterly business reviews

 Manage Operation reviews

 Review Operations reports and provide feedback & follow up on issues noted

 Provide formal input into business process and area to address operations

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 10 July, 2020

However, if you have any Feeling regarding the Multichoice Kenya Jobs Recruitment, Please kindly DROP A COMMENT below and we will respond to it as soon as possible.

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