Medical Administrators (K) Limited (MAKL) Job Vacancy Application Details

Job Vacancy Opened at Medical Administrators (K) Limited (MAKL) for Application | How to Apply.

The Medical Administrators (K) Limited (MAKL) Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.

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Medical Administrators (K) Limited (MAKL) Job Vacancy Application Instruction.

The Medical Administrators (K) Limited (MAKL) recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on Kenyapen.com.

NOTE:

  • The Medical Administrators (K) Limited (MAKL) jobs recruitment application is totally free of charge
  • Don’t send anyone money for this recruitment opportunity.
  • Beware of Fraudsters!!!!
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Details of Medical Administrators (K) Limited (MAKL) Vacancy Positions & How to Apply.

Medical Administrators (K) Limited (MAKL) was founded in 2018 to fill the gap in Health Insurance Administration in Kenya, with a client-focused approach. Our objective is to enhance customer experience, bring in greater efficiency in health insurance administration and claim processing. We believe this will help curb or reduce medical billing related fraud even as we bridge direct relationships amongst insurance providers, healthcare providers and scheme members.

Reports to: Senior Manager – Customer excellence

Principal Role:

Social Media Customer Care agents are the front-line representatives to the general public. The agents engage consumers on all social properties, providing guidance, care, support, and social channel engagement. The agents support and problem solve through various means like email, chat, ratings and reviews, brand answers, and social messaging. Positive interactions in these channels are significant drivers of brand loyalty.

Key Responsibilities and Deliverables:

Essential Responsibilities

  • Professionally respond to and resolve inquiries to incoming consumer emails and web chats across a wide variety of topics.
  • Respond quickly and professionally to social channel engagements on Facebook, Twitter, Instagram, YouTube and other platforms.
  • Resolve consumer questions and respond to ratings and reviews of our products
  • Become proficient in using internal platforms and resources that support email, chat, and Ask & Answer such as Oracle RightNow, Knowledge Base, eDoc, GE Appliances.com, SMC, and other systems as required.
  • Follow protocol and adhere to guidelines.
  • Achieve and maintain fully satisfactory performance.

Qualification and Experience

  • Previous customer service experience, particularly with written forms of customer service.
  • Excellent written communication skills: grammar, sentence structure, and spelling.
  • Computer literate with ability to learn new applications quickly.
  • Positive attitude with proven ability to work well with teams.
  • Strong typing skills.
  • Strong customer service,
  • Previous call center or direct customer-facing experience.
  • Strong understanding of social media channels.
  • Team player with a positive attitude.
  • Able to work under pressure in a fast-paced, high-volume environment.
  • Ability to remain polite with angry and uncooperative customers.
  • Available to work days, nights, and weekends and overtime

Method of Application

Interested applicants are invited to send their applications detailing current and expected salary and a CV with contact details of three referees with the position applied for as the subject line to the email address

[email protected]

Only shortlisted candidates will be contacted

Closing Date : 6th August, 2020

However, if you have any Feeling regarding the Medical Administrators (K) Limited (MAKL) Jobs RecruitmentPlease kindly DROP A COMMENT below and we will respond to it as soon as possible.

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