Greenlight Planet Job Vacancy Application Details

Filed in JOBS & CAREERS by on 04/03/2020 0 Comments

Job Vacancy Opened at Greenlight Planet for Application | How to Apply.

The Greenlight Planet Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.

Greenlight Planet Job Vacancy Application Instruction.

The Greenlight Planet recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on Kenyapen.com.

NOTE:

  • The Greenlight Planet jobs recruitment application is totally free of charge
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Details of Greenlight Planet Vacancy Positions & How to Apply.

Greenlight Planet is a US-based global leader dedicated to delivering safe, affordable solar energy products to more than 2 billion people who live off the electric grid around the world.

Our Sun King solar-powered lights and phone chargers are used in more than 5 million homes in South Asia, East Africa and West Africa today. Our mission is to replace the dirty and dangerous kerosene lanterns used by under-electrified consumers across the globe

Our products have earned huge recognition, including a ranking as “the best solar lamp” by the Economist Magazine and ‘best-in-category’ prizes from the World Bank’s Lighting Global program.

The Company has also won numerous awards including the recent 2016 Ashden International Award – the world’s most prestigious green award for excellence in sustainable energy. The award acknowledges the major strides Greenlight Planet has made to increase energy access through micro-financing in disadvantaged communities.

Today, with over 250 full-time Greenlighters in 8 countries, we are amazed at how each new team member contributes unique and innovative solutions to this global challenge, from new product designs to better training strategies, to more efficient logistical systems. We listen closely to each other to improve our products, our service, and ultimately, the lives of our consumers.

Position: Customer Service Executive

Job Location: Nairobi Kenya

Reporting to: Customer Service Manager Kenya

 

The Role:

The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Additional Benefits:

  • Breakfast or lunch provided depending on the shift
  • Transportation to home address provided for later shifts
  • Competitive salary
  • Opportunities for continued professional growth within a fast-growing enterprise

Key responsibilities for the role include:

  • Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
  • Receive customer queries and ensure these are resolved in a timely manner
  • Help minimize defaults by reaching out to customers with delayed payments
  • Proactively contact dormant customers directly to resolve any pending issues.
  • Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
  • Check customer satisfaction degree after a sale and increase customer retention.
  • Make use of available opportunity to sell or advertise products to customers
  • Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues.
  • Route calls to the appropriate channel(s)
  • Move complex issues or complaints to supervisors
  • Perform any other duties assigned.
  • Must be flexible and easy to adapt and work with a diversely talented team.
  • Must be Understanding and strive to meet or exceed call centre metrics while providing excellent consistent customer service.

The ideal candidate:

  • Has a Degree/Diploma in mass communication, Business Administration; Sales and Marketing; or Customer Service Management
  • Has 1- 2 years’ relevant work experience
  • Possesses excellent interpersonal skills to enable an easy flow with customers at all times
  • Must possess good communication skills, especially for listening. This is necessary in a bid to ensure a clear retrieval and passage of information to customers
  • Must be able to multitask and manage time properly and effectively
  • Must be able to adapt to different situations and individuals
  • Ability to prioritize in the face of multiple tasks or assignments
  • Ability to work as part of a team if need be
  • Ability to work with little or no supervision
  • Must be self-driven at all times
  • Must have good knowledge of customer relationship or customer service practices
  • Must have good data entry and typing abilities

Greenlight Planet offers a fun, supportive work environment. We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa. If this sounds like you, we would love to hear from you.

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 4th May, 2020

However, if you have any Feeling regarding the Greenlight Planet Jobs RecruitmentPlease kindly DROP A COMMENT below and we will respond to it as soon as possible.

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