Job Vacancy Opened at Digital Divide Data (DDD Kenya) for Application | How to Apply.
The Digital Divide Data (DDD Kenya) Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.
Digital Divide Data (DDD Kenya) Job Vacancy Application Instruction.
The Digital Divide Data (DDD Kenya) recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on Kenyapen.com.
NOTE:
- The Digital Divide Data (DDD Kenya) jobs recruitment application is totally free of charge
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Details of Digital Divide Data (DDD Kenya) Vacancy Positions & How to Apply.
Purpose of the position
We are looking for an experienced and motivated call center agent who will be managing all outbound calls and provide general information as required. You will be a member of the primary contact team for our clients interested in the services we offer. You will be responsible for meeting personal and team targets as well as our customer satisfaction. You will also inform customers of the services and project a professional company image through voice and online interactions.
Job Summary
- Manage large amounts of outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Research required information using available resources
- Document all call information according to standard operating procedures
- Complete call logs and reports
- Recognize, document, and alert the management team of trends in customer calls
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Utilize software, databases, scripts, and tools appropriately
- Meet personal/team qualitative and quantitative targets
- And any other duties assigned
Qualifications
- 1 year experience in a call center or customer service environment
- Diploma or Degree in public relations or any ther related field
- Knowledge of administration and clerical processes
- knowledge of customer service principles and practices
- knowledge of call center telephony and technology
- Familiarity with CRM systems and practices
- Verbal, (English language proficiency
- Superior listening skills
- Proficient in relevant computer applications
- Stress tolerance and resilience
- Excelent data entry and typing skills
- Achieve thoroughness and accuracy when accomplishing a task.
- Willingness to think proactively and anticipate future needs
Additional Information
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Method of Application
Submit your CV and Application on Company Website : Click Here
Closing Date : 3 September. 2021
However, if you have any Feeling regarding the Digital Divide Data (DDD Kenya) Jobs Recruitment, Please kindly DROP A COMMENT below and we will respond to it as soon as possible.
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