Customer Service Officer at Old Mutual Kenya Job Vacancy Application Details

Filed in JOBS & CAREERS by on 11/05/2023 0 Comments

Job Vacancy Opened at Old Mutual Kenya for Application | How to Apply.

The Old Mutual Kenya Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.

Page Contents

Old Mutual Kenya Job Vacancy Application Instruction.

The Old Mutual Kenya recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on


  • The Old Mutual Kenya jobs recruitment application is totally free of charge
  • Don’t send anyone money for this recruitment opportunity.
  • Beware of Fraudsters!!!!
  • Subscribe to our notification list with your email to receive the Latest Jobs Update.

Details of Customer Service Officer at Old Mutual Kenya Job Vacancy Positions & How to Apply.

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.


  • The Customer Service Professional handles complex administration across the value chain to ensure resolution as well as providing advice on Investment information, Investment Performance and scheme administration and is individually accountable for achieving results through own efforts.
  • Timely report of NPS collection and other customer-related reports
  • Provides information to customers via Old Mutual approved resources.
  • Handle, resolve and document customer complaints.
  • Completes accurate and timely documentation of all services provided to callers.
  • I-invest Account activation & Pin Resets
  • Support the branches and front office team with customer information and onboarding.
  • Carrying out customer surveys, social media, and email management.
  • Retrieval and sharing of ad hoc statements in line with the OM confidentiality guidelines.
  • Research required information using available resources.
  • Escalate/liaise with other teams on any issues which require further consultation.
  • Provide customers with product and service information in line with OM confidentiality guidelines.
  • Performs all other tasks as assigned by the line Manager.


Qualifications, Experience and Competencies

  • Basic level of proficiency with Windows-based applications such as MS Office, Excel, Word
  • Proficient ability to analyse data and develop recommendations.
  • Strong verbal and written communication skills
  • Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
  • Excellent interpersonal and communication skills that help with serving clients.
  • Ability to learn new tasks/duties quickly (learning curve)
  • A good team player
  • Timely and organized.
  • Continuous involvement in projects geared towards improving the customer experience.
  • Proactive participation and support of operation initiatives

Skills and competencies 

  • Business related degree
  • Customer service experience from a Multinational is an added advantage
  • Knowledge in customer service principles and practices
  • Professional experience in an office setting using the telephone and computer as primary instruments to perform duties
  • Ability to stay calm when customers are stressed or upset

How to Apply

Submit your CV and Application on Company Website: Click Here

Closing Date: 31 May. 2023

However, if you have any Feeling regarding the Old Mutual Kenya Jobs RecruitmentPlease kindly DROP A COMMENT below and we will respond to it as soon as possible.

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