Job Vacancy Opened at Customer Service Executive at SportyBet for Application | How to Apply.
The Customer Service Executive at SportyBet Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.
Customer Service Executive at SportyBet Job Vacancy Application Instruction.
The Customer Service Executive at SportyBet recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on Kenyapen.com.
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Details of Customer Service Executive at SportyBet Vacancy Positions & How to Apply.
Minimum Qualification: Bachelor
Job Summary
To handle customer queries via Social Media, Web Chat, E-mail and Phone; to educate customers on our products and processes.
Job Description
We are an international Sports betting company searching for Customer service Executive to join our team. We are the best online sports betting company in the continent of Africa.
Job Summary
To handle customer queries via Social Media, Web Chat, E-mail and Phone; to educate customers on our products and processes. The Customer service Executive is responsible for daily interactions with customers across all channels.
Ensuring professionalism across all touch points and timely engagement to ensure customers are responded to almost immediately. Constantly work to make the customers happy and keep retain them on the base.
Duties & Responsibilities
• Communicating to customers through various channels. (calls, chat, emails)
• Acknowledging and resolving customer’s complaints promptly.
• Keeping records of customer engagements on CRM.
• Ensure customer satisfaction by providing professional service across all channels.
• Empowering customers with product knowledge and basic troubleshooting where required.
• Ensure that issues are resolved on FTR (First time resolution) basis where necessary
• Keep track of all customer feedbacks and forward to the lead on shift.
• Escalate issues that cannot be resolved on FTR or FCR basis.
• Follow up for feedback on escalated issues.
• Ensure all are escalated within SLA and follow up on resolution with customers.
• Plan and manage all customers within the agreed AHT for calls & chats.
• Provide insight into issues/challenges faced by customers were relevant for decision.
• Working location – Any Locations as assigned by the management or supervisor
Required Skills, Proficiency, Competencies:
Excellent communication skills, good knowledge of social media, Proactive, Team Player, understand customer needs, MS Office, Open office.
• Team Player
• Operational Excellence
• Creativity & Innovation
• Business Know-How
• Working with Change
KPI
• Handle all queries in a polite, professional manner
• Probe and trouble-shoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Attend coaching sessions with Customer Service Supervisor
• Attend coaching sessions with Customer Service Supervisor
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team
Do not apply if you do not have Sports betting, e-commerce or telecommunication background.
Note: We screen candidatures through online test (Aptitude & Psychometric), candidates with excellent score will be only shortlisted for interview.
Method of Application
Submit your CV – Click Here to Continue and Apply
Closing Date : 1 August. 2021
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