Cepheid Job Vacancy Application Details

Filed in JOBS & CAREERS by on 24/12/2020 0 Comments

Job Vacancy Opened at Cepheid for Application | How to Apply.

The Cepheid Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.

Cepheid Job Vacancy Application Instruction.

The Cepheid recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on Kenyapen.com.

NOTE:

  • The Cepheid jobs recruitment application is totally free of charge
  • Don’t send anyone money for this recruitment opportunity.
  • Beware of Fraudsters!!!!
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Details of Cepheid Vacancy Positions & How to Apply.

Cepheid Inc is an American molecular diagnostics company that develops, manufactures and markets fully integrated systems for testing in the clinical market, and for application in its original non-clinical market.

Position Summary:

The Technical Support Specialist is responsible for providing advanced product support to customers requiring assistance with assays sold and distributed by Cepheid. As a member of the Tier 2 Technical Support Team, you provide product support to internal and external customers via phone, email and web serving as the technical expert in Cepheid’s Customer Care experience.

Essential Job Responsibilities:

  • Engage customers to collect and compile detailed information about customer complaints
  • Conduct advanced data analysis and troubleshooting, understanding customer sample collection, processing and laboratory practices
  • Investigate and resolve advanced customer complaints
  • Document complaints and resulting investigations in the complaint management system
  • Interface with Service and Global Product Support to escalate and resolve more complex cases
  • Adhere to Quality Management System procedures
  • Maintain product knowledge and support continuous improvement efforts
  • Contribute to quality compliance through accurate and concise case documentation
  • Represent Technical Support on projects and operational teams, communicating findings back to Technical Support
  • Complete all assigned and required training satisfactorily and on time
  • Performs additional tasks as assigned by the Technical Support Manager or Supervisor

Training Responsibilities: (Required)

  • Complete all assigned and required training satisfactorily and on time

Minimum Requirements:

  • Bachelor’s degree with 2+ years of related work experience OR Master’s degree in field with 0-2 years of related work experience.
  • Relevant experience as a Virology/Microbiological Laboratory Technician or Clinical Laboratory Scientist for Virology/Microbiology in a hospital or commercial clinical laboratory or in Technical Support

Knowledge And Skills:

  • Fluent English is required (additional languages would be an advantage – French, Italian, Polish, Russian, Spanish, Portuguese,German)
  • Customer oriented – understands customer expectations and empathizes with customer & patient needs
  • Laboratory or Technical Support Experience in one or more of the following preferred:
  • PCR and Microbiology, Molecular Biology Oncology or Virology
  • Patient sample collection practices and workflow
  • Sample preparation practices and methodologies
  • Laboratory analytical diagnostic equipment, medical devices and software
  • Knowledge and use of commercial computer application packages (MS Office)
  • Familiarity with SalesForce.com (or similar CRM System) a plus
  • Laboratory or Technical Support Experience in one or more of the following preferred:
  • PCR and Microbiology, Molecular Biology Oncology or Virology
  • Patient sample collection practices and workflow
  • Sample preparation practices and methodologies
  • Laboratory analytical diagnostic equipment, medical devices and software
  • Able to follow complex procedures and processes
  • Excellent written and verbal communication skills
  • Curious & self-motivated with ability to learn a complex technology platform quickly
  • Proactively analyzes complex problems, draw conclusions and propose precise action plans
  • Works independently in a structured manner with the ability to prioritize critical tasks
  • Builds collaborative work relationships with different teams, including Field Service, Sales, Marketing and Quality.

Thrives in a dynamic and fast-paced environment

Other:

  • Available to work different shifts, evenings, weekends, and holidays as necessary
  • May include occasional overnight travel

The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 23rd January, 2021

However, if you have any Feeling regarding the Cepheid Jobs RecruitmentPlease kindly DROP A COMMENT below and we will respond to it as soon as possible.

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